Salesforce Agentforce Review 2026: CRM & Sales Automation

Name: Salesforce Agentforce
Availability: InStock
Rating: 4.3 (834 reviews)
Author: Salesforce Agentforce

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4.3(834)

Agentic AI platform for building, deploying, and managing autonomous AI agents across the Salesforce ecosystem. Agents can reason, plan, and execute multi-step workflows — resolving customer cases, qualifying leads, scheduling field service, and generating quotes with minimal human oversight. Evolved from Einstein Copilot, now at Agentforce 360 with multi-model support (OpenAI, Anthropic, Google), voice capabilities, and cross-system orchestration via MuleSoft.

freemium

Pricing

Free - $650/user/mo

Key Features

✓Autonomous AI agents that reason, plan, and execute tasks

✓Agent Builder — low-code/no-code agent creation with Flows, Prompts, and Apex

✓Atlas Reasoning Engine — multi-model support (OpenAI, Anthropic, Google Gemini)

✓Agentforce Voice — natural voice conversations across channels

✓Pre-built agent templates for sales, service, marketing, and commerce

✓Prompt Builder for creating and managing AI prompts

✓Agent Script — scripting language for deterministic agent behavior control

✓Intelligent Context — grounding agents in unstructured data (emails, docs)

✓Digital Wallet — usage tracking and credit management

✓Multi-channel deployment: CRM, Slack, email, voice, web

Frequently Asked Questions

💰 How much does Salesforce Agentforce cost in 2026?

Salesforce Agentforce pricing: Free - $650/user/mo. A free plan or tier is available. Check our review for the latest pricing details and plan comparisons.

⚡ What are Salesforce Agentforce's main features?

Salesforce Agentforce key capabilities include: Autonomous AI agents that reason, plan, and execute tasks; Agent Builder — low-code/no-code agent creation with Flows, Prompts, and Apex; Atlas Reasoning Engine — multi-model support (OpenAI, Anthropic, Google Gemini); Agentforce Voice — natural voice conversations across channels; Pre-built agent templates for sales, service, marketing, and commerce; and 5 more features.

🔌 What tools does Salesforce Agentforce integrate with?

Salesforce Agentforce integrates with Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Data Cloud, Slack, Tableau, and 7 more platforms. Check compatibility with your stack before committing.

🔄 How does Salesforce Agentforce compare to alternatives?

Salesforce Agentforce is a crm & sales automation tool. Key differentiators include autonomous ai agents that reason, plan, and execute tasks. The best choice depends on your team size, budget (Free - $650/user/mo), and specific workflow needs. Compare features and pricing in our detailed analysis above.